This Privacy Policy sets out how we uses and protects the information you provide to us. We are committed to ensuring that your privacy is protected.

When you use this site to register, request a quote and/or place an order, you agree to our Privacy Policy.

We may change this Privacy Policy from time to time through this page. You should check this page from time to time to ensure that you agree with any changes.

 

1 Introduction
We collect and process personal information about you when you use proflexequipment.co.uk or contact us via email or phone to request a quote and/or place an order. Personal information includes, but is not limited to, your name, email address or phone number.
On this page we will tell you;

what personal information we collect;
why we collect this information;
how we will use it;
how long we will keep it;
Who else will see it? and
your rights

 

2. What personal information do we collect?
When using proflexequipment.co.uk or communicating with us via email or phone, we collect the following types of information.

your name;
your address;
Your email address;
your phone number;
your fax number; and
your company name;
If you are placing an order, we will also ask for your bank details for payment or refund.

 

3. Why do we ask for this information?
When you place an order, request a quote or make an enquiry, we need your personal information to enable us to process your request.

 

4. How do we process the information we collect?
We need this information to understand your needs and serve you better, especially for the following reasons:

Process your order and get paid. This will include passing your data on to the courier;
internal record keeping; and
We may use this information to improve our products and services.

 

5. How long will we keep your personal data?
The period for which we retain your personal data will be determined by a number of criteria, including the purpose for which the data is used, the volume and sensitivity of the data, the potential risk of unauthorized use or disclosure, and our legal and regulatory obligations.

 

6. Who do we share your personal data with?
We may disclose your personal data to third parties in the following circumstances:
We use third parties to carry out certain activities involving the processing of personal data on our behalf. For example, we may engage third-party service providers to fulfill orders, deliver packages, send postal mail, SMS text messages and emails, maintain and update our database of customer details (including removing duplicate or incorrect information), analyze data to help us develop, provide and improve our services, provide marketing assistance, process payments and refunds, conduct product surveys, provide customer service and process claims. These third parties have the right to access personal data necessary to perform their functions, but may not use it for other purposes. We may use information received from third parties to supplement, improve and add to our database of customer details, and for purposes such as credit checking and fraud prevention.

 

7. Links to external web pages
We may provide links that enable you to access such third party websites or applications (eg video players) directly from our own website. The third party has its own privacy policy and COOKIES policy, operates regarding the processing of personal data, the application of COOKIES on its website, or through its application, etc. We recommend that you read the third party’s privacy policy and COOKIES policy.
Please note that third party websites and applications are not under our control. When you click into these websites or access these applications, you are leaving an area under our control. We are not responsible for any problems arising from the use of your data (including your personal data) by third parties.

 

8. Safety
We are committed to protecting the personal data you provide to us. We take appropriate steps to protect the data you submit through our website and the data we collect and store about our customers.

 

9. Your rights
You have the right to ask us to:

identify what personal data we hold about you and provide you with a copy of that data;
correct any inaccurate personal data;
delete your personal data if there is no good reason for us to continue to retain it;
Request a temporary cessation of the use of your data if you have questions about our right to use the data;
stop using your personal data unless we can justify a need to keep the data on hold, such as product warranty;
Stop using your personal data to send you marketing materials such as our catalogues, marketing emails, discounts or coupons.
Our security procedures mean that we may ask you to provide proof of identity before disclosing your personal data to you or complying with other requirements.

We want to ensure that the preferences we hold about your personal data and contact details are accurate and up-to-date. If there are any incorrect details please let us know and we will revise them.

 

10. Update this notice
We may update this notice from time to time. Updates to the latest version will be posted on our website.

 

11. Ownership of Submissions
All comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other disclosures, submissions or offerings except personal data (subject to our Privacy and COOKIE Policy), as long as it is posted to Proflex Equipment through our website, or that you otherwise disclose, submit or provide to Proflex Equipment (collectively, “Submissions”), once submitted, will become the property of Proflex Equipment and will be reserved in advance. You must comply with the content standards set forth in these Terms. You warrant that you own or have the right to use any Submission and that your Submission will comply with these standards and guidelines.